Flexible Facilities Management For The Future

We are redefining the way facilities are managed with a strong emphasis on flexibility and sustainable solutions.

We Work Smarter

Truly flexible facilities management means putting the needs of the companies and communities being supported first. After all, life happens around the clock. No one has control over when a water pipe is going to play up, a window is going to be smashed or a load of rubbish is fly tipped on your premises. So, a flexible facilities management company needs to be available no matter what time of day or night it is. At Smarter Services we’re proud to go the extra mile, our priority is always the client whether it’s your regular services, ad-hoc or emergency work!

No matter the problem, no matter the day, the time, the method; our flexible approach has you covered.

Sustainable steps forward

In recent years we’ve implemented seismic improvements in our management of plastic waste; transforming operational processes to actively avoid plastic waste and seek out sustainable and biodegradable solutions.

We opened our first polytunnel in West Sussex
We now create our own bark chipping for our landscaping teams
We’ve opened two composting stations in west sussex and oxford
We’ve been one of the first to champion chemical free cleaning
We’ve gone (almost) completely paperless and digitalised all our processes
We’ve just embarked on our first Global Reporting Initiative journey to assessment

Project paperless

We have invested in a range of clever cloud software platforms, allowing us to remain more connected and even more transparent with our clients and our operational teams.

SmartTask

Using decades of experience in facilities management, we customised this employee scheduling software for optimal transparency and accountability.

So while no two contracts are the same, all will benefit from:

Tracked compliance against agreed budget
Flexible ‘Hours’ management by team members and on-site, within the agreed/fixed budget
Agile scheduling and re-prioritisation of tasks (if ever needed) across all scopes
Excess/unused hours against budget flagged and credited
Clear job priorities, accessed by teams and clients 24/7 from any device
All jobs tracked to completion
Integrated, real-time reporting
Missed shift alerts and rescheduling
Disruption in works (due to weather for example) quickly rescheduled with action plans available for client contacts
Streamlined out of hours responses
Audits of the account held in the cloud
Works across multi-sites

Committed to training and development

UHUB is a cleaning training and engagement software, that has been providing our teams across the country with high quality and consistent online training for years now. Equipped with a high level of compliance and allowing us to monitor staff progression and quality of service across our business nationwide.

Sharing industry recognised best practice and methods
Cleaning Training is City & Guilds Endorsed
Accessibility: Voice-over instruction is clear and methodical and closed captions assist both English learning and the hard of hearing
Full range of learning such as Race & Inclusion and Mental Health
Live reporting allowing management to track progress for all staff
Flexible and agile content management to meet the changing needs of our business
Tracked training activity gives the highest level of demonstrability and compliance for reviews, audits, quality measurements and legal proof.