Corporate & Social Responsibility Policy Statement

CORPORATE SOCIAL RESPONSIBILITY POLICY

1. INTRODUCTION AND COMMITMENT

Smarter Services Limited is committed to integrating Corporate Social Responsibility (CSR) into our business operations and values. We recognize that CSR embraces all aspects of sustainable development and social issues relevant to our operation. Our CSR policy aims to ensure that the interests of all stakeholders – including investors, customers, employees, the community, and the environment – are reflected in our policies and actions.

We will continuously enhance our CSR strategy by encouraging our partners to implement CSR, by improving our own performance, and by creating a culture where our employees are mindful of the effect of their actions on non-renewable resources.

2. SCOPE

The CSR policy applies to all activities of Smarter Services and its subsidiaries.

3 POLICY ELEMENTS

3.1 Corporate Governance

• We conduct our business according to rigorous ethical, professional, and legal standards.

• We treat all stakeholders fairly, openly, and respectfully.

• We encourage feedback on our performance and act upon it to ensure continuous improvement.

3.2 Environmental Responsibility

• We are committed to reducing our impact on the environment through continual improvement.

• We support and encourage our partners to reduce their environmental impact.

• We actively engage in recycling, energy conservation, and environmentally friendly technologies.

• We publish an annual Sustainability Report which documents our environmental performance in accordance with the Global Reporting Initiative

3.3 Employee Welfare and Human Rights

• We are an equal opportunity employer and promote diversity and inclusion.

• We ensure the health and safety of our employees and the community.

• We provide training and development opportunities for our staff.

• We maintain fair labor practices and eliminate discrimination as required by the Equalities Act 2010.

3.4 Customer Relations

• We are committed to improving customer satisfaction and retention.

• We ensure the safety and quality of our products and services.

• We maintain clear and open communication with our customers.

3.5 Supplier Standards

• We ensure clear visibility through our supply chains.

• We promote environmental and social assessments of our key supply chain partners.

• We ensure that partners uphold workplace standards consistent with our requirements.

3.6 Community Engagement

• We support local community initiatives through donations and sponsorships.

• We encourage employee volunteering in community programs.

• We actively work with our clients to align our volunteering and engagement activities with those of our clients; particularly those clients within the Housing Association sector.

• We invest in educational programs and partnerships to promote cultural and economic development.

3.7 Business Ethics

• We conduct business with integrity and respect for human rights.

• We promote safety, fair dealing, and respect toward consumers.

• We adhere to the Bribery Act 2010 and maintain anti-bribery and anticorruption policies and practices.

4. Implementation and Monitoring

• We will regularly review all policies and business practices to encourage engagement with business partners and promote development.

• Management is responsible for communicating this policy at all levels and resolving any CSR issues.

• We will measure and report on our CSR activities and achievements as part of our Sustainability process.

5. Commitment to Continuous Improvement

Smarter Services is dedicated to the ongoing enhancement of our CSR practices.

We will:

• Regularly review and update this policy to reflect best practices and changing societal needs.

• Remain open to suggestions and ideas for improving our CSR initiatives.

• Actively invest in research and development to find innovative ways to meet our CSR goals.

Jason Southwell

Managing Director

24th October 2024

Version 01

Next review date October 2025